Returns & Exchanges
At Noe Valley Bakery, we take pride in our fresh-baked goods and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer replacements or store credit for any items that do not meet our quality standards or arrive damaged.
Contact Us Immediately
Please reach out to our team within 24 hours of receiving your order if there is an issue with your baked goods.
Provide Documentation
Email us a clear photo of the product and your order number so we can verify the condition and internal production logs.
Quality Assessment
Our pastry chefs will review your claim to determine if the issue was caused by handling, shipping, or a production error.
Resolution Selection
Once approved, we will issue a full replacement for your next visit or provide a digital store credit for the value of the item.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing